Class Policies

Class Cancellation

Although we make every effort to promote classes scheduled in our training center, CPR Life Link reserves the right to cancel a class at any time. In case of a class cancellation, any student who has paid for his/her class will have the option of rescheduling into another class at no additional charge, or receiving a full refund.

Student Cancellation

If a student cancels within 24 hours of registration, they are entitled to a 100% refund. Beyond the 24 hour period after registration, a 50% cancellation fee applies to the student in the cancellation of their class, and is deducted from the initial deposit or full payment. This policy only applies to cancellations before the class has happened. If the student does not show up, or did not call prior to a class, then the Student No-Show policy below applies.

Reschedules

A student may request before a class to reschedule (ONE TIME) to any cost-equivalent CPR Life Link class (based on available space) at no additional cost. The Student must use the reschedule credit within 60 days of their original registration date. All reschedules must be received before the original class date and received either in writing, verbal phone call, voicemail message, fax, or an email. If a student reschedules a class, they are not eligible for a cancellation refund. After a student uses their first free reschedule, they have the option to pay an additional 50% of the cost to reschedule the class again.

No Shows

With a no-show, the registration fee is forfeited altogether, meaning the student will not receive a refund. If a student does NOT show up to a class, and has not rescheduled prior to the start of class, they are considered a no-show.

Attendance

Students must arrive on time and be present for the entire class to receive certification. Students arriving more that 15 (fifteen) minutes late may be denied entry altogether. If a student arrives late and chooses not to participate, the student must communicate to the instructor or call CPR Life Link, or they will be considered a No-Show. Skills check sessions only have a 5-minute grace period. After 5-minutes, students will have to reschedule their skills check session.

Class Start Time

If an organization/client schedules a class, and after the instructor arrives, the organization/client holds, or delays the instructor from beginning the course, the organization/client will be charged at a rate of $35/hour, which will be billed in 15 minute increments. This will be charged to the organization’s/client’s original payment method. Certification cards cannot be issued to a client until their balance is paid in full.